Shipping policy
1.Shipping and Taxes
Since orders are shipped from our U.S. warehouse, customers within the United States do not need to pay any taxes or shipping fees.
2.How Long Does It Take?
Order Processing and Pick-Up
- Once your order is submitted, we will review and process it within 1~2 Days. For in-stock items, delivery typically takes 3 to 7 business days, depending on your shipping address.
- Orders placed on Saturdays, Sundays, or holidays will be processed on the next business day.
- After processing, the package is picked up and shipped by a carrier such as FedEx. Once your order ships, you will receive an automated email with your tracking details.
3.Delivery
- E-Bikes: Expected delivery within 3-7 business days, depending on your location.
- Accessories: Expected delivery within 3-7 business days, depending on your location.
4.Important Reminder
Please retain the original packaging and all included materials for at least 30 days after receiving your package in case repairs or returns are required.
5.What to Do If There Is a Shipping Issue?
5.1 Delayed or Missing Packages
Please contact our support team at service@eazion.com within 7 days after the estimated delivery date if your package has not arrived or any items are missing.
5.2 Returned Packages
If your package is returned to the sender, we'll investigate right away. We need to confirm that the package has been returned to our warehouse before arranging a reshipment.
Please note: Should a package be returned to us due to an invalid address, refused delivery, or failure to collect it in a timely manner, you will be responsible for any additional shipping or handling costs required to reship the order.
5.3 Email Says Delivered, But No Package
- Please email service@eazion.com within 3 calendar days of the notification with your order details. We'll help start an investigation with the shipping provider.
- If the issue isn't reported within 3 days, the shipping provider won't be able to investigate or compensate for the lost package.
5.4 Delivery Times and Fees by Destination
|
Product Type |
Warehouse |
Destination |
Delivery Time for In-Stock Items |
Shipping Cost |
Remarks |
|---|---|---|---|---|---|
|
E-Bikes |
USA |
USA |
3-7 business days |
FREE |
Shipping is not available to these locations: PO BOX OR APO/FPO, PR, AK, HI, GU, AA, AE, AP, AS, MP, VI |
|
Accessories |
USA |
USA |
3-7 business days |
FREE |
Shipping is not available to these locations: PO BOX OR APO/FPO, PR, AK, HI, GU, AA, AE, AP, AS, MP, VI |
5.5 Understanding Estimated Delivery Dates
- Most items are delivered on time as scheduled. However, there may be instances where packages are delivered slightly later than expected, or, in rare cases, experience longer delays.
- In online shopping, delivery times can fluctuate due to the nature of logistics, and we hope you understand this. Logistics is subject to various uncertainties, so the arrival time provided by the carrier is usually an estimate. The actual delivery times can change due to factors such as weather conditions, capacity constraints, warehouse processing times, and other variables.
- Additionally, delays may occur during high-demand periods such as mega sales events, product launches, or restocks.
In case of a delay, we'll do our best to speed up the delivery and keep you posted with the latest updates.
6.Deliveries to Remote Areas
Delivery to remote locations may take longer, and the estimated time will depend on your address and carrier availability.