Privacy Policy
This Privacy Policy describes how EAZION ("we","us" or "our") collects, uses, and discloses your Personal Information when you visit our website, eazion.com (the "Site"), or make a purchase from us.
1. Personal Information We Collect
When you visit our website, we collect information about your device, your interaction with our website, and the information necessary to process your purchases. If you contact our customer service team, we may also collect additional information you provide to us.
1.1 Device Information
- Examples of Personal Information Collected: Device type, browser type, IP address, operating system, time zone, cookie information, pages or products viewed, search terms, referral sources, advertising identifiers, and information about how you interact with the Site.
- Purpose of Collection: To operate our website properly, improve user experience, analyze website performance, prevent fraud, and understand how visitors interact with our Site.
- Source of Collection: Collected automatically through cookies, log files, web beacons, tags, pixels, and similar tracking technologies when you visit our Site.
- Disclosure for Business Purposes: Shared with our processor, Shopify.
1.2 Order Information
- Examples of Personal Information Collected: Name, email address, billing address, shipping address, Payment information, including payment card details processed securely by our payment providers.
- Purpose of Collection: To process and fulfill your orders, process payments securely, arrange shipping, provide invoices and order confirmations, communicate with you, manage returns and refunds, prevent fraud, and provide customer support.
- Source of Collection: Collected from you.
- Disclosure for Business Purposes: Shared with our processor, Shopify.
1.3 Customer Support Information
- Examples of Personal Information Collected: Name, email address, phone number, and any information you provide when contacting our customer service team.
- Purpose of Collection: To provide customer support.
- Source of Collection: Collected from you.
- Disclosure for Business Purposes: Shared with our processor, Shopify.
1.4 Marketing Information
- Examples of Personal Information Collected: Email address, marketing preferences, subscription information, browsing behavior, purchase history, interaction with promotional emails, advertisements, and website content.
- Purpose of Collection: To provide marketing communications, send product updates, promotional offers, special discounts, and personalized recommendations based on your preferences and interactions with our Site.
- Source of Collection: Collected from you when you subscribe to our marketing communications, make purchases, interact with our website, or engage with our advertisements.
- Disclosure for Business Purposes: Shared with our marketing partners, advertising platforms, and service providers that assist us with marketing activities.
1.5 Warranty and Service Information
- Examples of Personal Information Collected: Order number, purchase information, warranty registration information, product details, eBike model information, service records, repair information, photos, videos, and communications related to warranty or after-sales service requests.
- Purpose of Collection: To verify warranty eligibility, provide after-sales support, process warranty claims, arrange repairs or replacement parts, and maintain service records.
- Source of Collection: Collected from you when you submit warranty requests, contact customer support, or provide product service information.
- Disclosure for Business Purposes: Shared with our customer service providers, repair partners, logistics providers, and service providers when necessary to provide warranty and after-sales services.
2. How We Use Personal Information
We may use your personal information to provide, maintain, and improve our services, including displaying and selling products, processing payments, fulfilling and managing orders, arranging shipping, providing customer support, and communicating with you about new products, services, promotions, and special offers.
We process your personal information only when necessary for legitimate business purposes, including fulfilling your orders, communicating with you, improving website functionality and user experience, preventing fraud and security risks, complying with legal obligations, and delivering personalized marketing communications based on your preferences.
3. How We Share Personal Information
We do not sell, rent, or trade your personal information. However, in order to provide a better shopping experience and support our business operations, we may share necessary personal information with trusted third-party service providers, including Shopify, e-commerce platform service providers, third-party applications and plugins, payment processors, shipping and logistics providers, data analytics providers, advertising and marketing partners, and customer support platforms.
These third parties are only permitted to process your personal information based on our instructions and to the extent necessary to provide their services. They are not authorized to use your information for any other purposes, or to sell, share, or disclose your personal information without authorization.
We take reasonable measures to ensure that our partners protect your personal information in accordance with applicable data protection laws and industry standards.
For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
- We may disclose your Personal Information when required by law, legal process, government requests, or when necessary to protect our rights, safety, and the security of our business.
4. Advertising and Analytics
We may use your personal information to provide you with personalized advertisements and marketing communications, including displaying relevant products, services, or promotional offers based on your browsing history, purchase history, and your interactions with our website and advertisements.
For example:
- We may use data analytics tools, such as Google Analytics, to understand how visitors use our website, analyze website performance, and improve our products and services. You may review Google's Privacy Policy or choose to opt out of Google Analytics data collection.
- We may collect information about your browsing behavior, purchase activity, and interactions with advertisements through cookies or similar technologies, and share such information with our advertising partners for advertising measurement, analytics, and personalized advertising purposes. California residents may have the right to opt out of certain sharing of personal information as required by applicable privacy laws.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at NAI.
You can opt out of targeted advertising by:
- Facebook: Facebook Ad Settings
- Google: Google Ad Settings
- Bing: Bing Ad Settings
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: DAA Opt-out.
5. Cookies and Tracking Technologies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use cookies and similar technologies for essential website functions, analytics, advertising measurement, personalized marketing, and improving your browsing experience. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as your preferences and shopping settings). This means you don't have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it's their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
|
Name |
Function |
|---|---|
|
_ab |
Used in connection with access to admin. |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
|
cart |
Used in connection with shopping cart. |
|
cart_sig |
Used in connection with checkout. |
|
cart_ts |
Used in connection with checkout. |
|
checkout_token |
Used in connection with checkout. |
|
secret |
Used in connection with checkout. |
|
secure_customer_sig |
Used in connection with customer login. |
|
storefront_digest |
Used in connection with customer login. |
|
_shopify_u |
Used to facilitate updating customer account information. |
Reporting and Analytics
|
Name |
Function |
|---|---|
|
_tracking_consent |
Tracking preferences. |
|
_landing_page |
Track landing pages. |
|
_orig_referrer |
Track landing pages. |
|
_s |
Shopify analytics. |
|
_shopify_fs |
Shopify analytics. |
|
_shopify_s |
Shopify analytics. |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
|
_shopify_y |
Shopify analytics. |
|
_y |
Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies We use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. More information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser's help file or through sites such as All About Cookies.
Additionally, please note that blocking cookies may not completely prevent how We share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Interest-Based Advertising and Marketing" section above.
Some browsers offer a "Do Not Track" ("DNT") setting. Because there is currently no industry-wide standard for responding to these signals, we do not currently respond to Do Not Track requests.
6. Your Privacy Rights
6.1 California Privacy Rights (CCPA)
Depending on your state of residence, you may have certain privacy rights under applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other state privacy laws.
California residents have the right to opt out of the sale or sharing of their Personal Information for targeted advertising purposes.
Depending on applicable law, California residents may have the right to:
- Request access to personal information we collect;
- Request deletion of your personal information;
- Request correction of inaccurate personal information;
- Opt out of the sale or sharing of personal information for targeted advertising purposes.
To exercise these rights, please contact us at service@eazion.com.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at service@eazion.com.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless you request that we delete your information. For more information about your right to request deletion of your personal information, please refer to the "Your Privacy Rights" section.
8. Children's Privacy
EAZION does not knowingly collect personal information from children under the age required by applicable privacy laws.
Our website, products, and services are intended for general consumers and are not directed to children.
If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete such information.
If you believe that a child has provided us with personal information, please contact us at service@eazion.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or other operational requirements. Any changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@eazion.com.