Warranty Policy

Eazion bicycles come with a one-year manufacturer’s limited warranty covering manufacturing defects in materials and workmanship, subject to the terms and exclusions below.

Warranty Period and Eligibility

Warranty registration is completed automatically when the original purchaser orders a bicycle through our online store. The warranty lasts for 2 year from the date the original purchaser receives the bicycle.

Warranty coverage applies to the original purchaser. A subsequent owner may receive coverage only if both of the following conditions are met:

  • The original 2-year warranty period, beginning on the date the original owner received the bicycle, has not expired.

  • The subsequent owner can provide the original purchaser’s name and original order number.

Transferring ownership does not restart or extend the warranty period.

Warranty Coverage and Service

Eazion bicycles are covered for 2 year from the date of delivery against manufacturing defects in materials and workmanship. Complimentary accessories are excluded from warranty coverage.

Eazion will assist with the replacement of parts found to be defective in materials or workmanship, as well as parts damaged during shipping, subject to the claim requirements below.

Eazion reserves the right to assess the reported issue and determine whether the bicycle or component qualifies for coverage under this limited warranty.

1. Warranty Claims

If you believe your bicycle has a warranty issue, first contact the official website or online retailer from which you purchased it.

All claims require proof of purchase and clear photographs or videos showing the reported damage or defect. Please email this information to service@eazion.com so our support team can review the issue and recommend an appropriate solution.

Valid warranty claims submitted within 2 year of the original retail purchase date will be handled by Eazion.

Replacement parts will not be shipped until Eazion has received the required photographic or video evidence by email.

2. Shipping Damage Claims

If your bicycle arrives damaged, email service@eazion.com with photographs or videos documenting the damage.

Shipping damage must be reported within seven (7) days of receiving the bicycle.

Scratches sustained by complimentary accessories during shipping are not eligible for replacement or compensation.

Covered Items

Frame

Eazion bicycle frames are covered against manufacturing defects for 2 year from the original retail purchase date.

If a frame is confirmed to be defective within this period, Eazion may provide a replacement frame. Labor costs associated with replacing the frame are not covered.

Eazion reserves the right to supply a replacement frame with minor cosmetic imperfections. At its discretion, Eazion may replace the defective frame with the same model or the closest available alternative.

Frame coverage excludes, but is not limited to:

  • Corrosion.

  • Paint fading, scratches, and impact marks.

  • Damage caused by impacts.

  • Permanent modifications, including drilling or welding.

  • Issues resulting from the installation of a chain guard on the frame, where applicable.

Battery

Eazion batteries are covered by a 2-year limited warranty.

If a battery develops a covered defect during this period, Eazion will repair or replace it at no charge. A repaired or replacement battery remains covered only for the remainder of the warranty period calculated from the original purchase date.

Cash reimbursement is not available.

Eazion reserves the right to determine whether a reported battery defect requires further evaluation.

Parts and Components

Original Eazion parts and components are covered by a 2-year limited warranty against manufacturing defects in materials and workmanship. Damage caused by the user is not covered.

The bicycle owner is responsible for shipping costs for replacement parts supplied under warranty.

Normal wear and tear is excluded. Eazion will assess whether the reported condition results from normal wear or a manufacturing defect.

Wear-related damage or deterioration may affect, but is not limited to:

  • Brake pads.

  • Brake rotors.

  • Spokes.

  • Tires and inner tubes.

  • Chains.

  • Chainrings.

  • Cassettes.

  • Cranksets.

  • Electrical components affected by corrosion.

  • Surface finishes and the product’s cosmetic appearance.

Component replacement under this limited warranty is restricted to the following items when a defect in materials or workmanship is confirmed:

Handlebars, seatposts, saddles, brakes, lights, cranksets, pedals, rims, freewheels, cassettes, derailleurs, shifters, wiring harnesses, brackets, reflectors, and hardware.

Warranty Exclusions

This limited warranty does not cover:

  1. Defects or damage caused by accidents, abuse, misuse, or use outside the product’s intended purpose, including stunt riding, racing, or similar activities; improper storage; abnormal exposure to liquids, chemicals, moisture, abrasive materials, sand, or dirt; negligence; or excessive physical, electrical, or electromechanical stress.

  2. Scratches, dents, or other cosmetic damage not caused by Eazion.

  3. Products with serial numbers or barcodes that have been removed, defaced, damaged, altered, or made illegible.

  4. Normal wear and tear.

  5. Defects or damage resulting from accessories, products, or peripheral equipment that Eazion has not supplied or approved.

  6. Defects or damage caused by assembly, testing, operation, maintenance, installation, repair, or adjustment that does not follow the assembly instructions or user manual.

  7. Defects or damage caused by external events, including collisions, fire, flooding, storms, lightning, earthquakes, severe weather exposure, theft, blown fuses, or improper use of a power source.

  8. Products purchased or used outside the United States or Canada.

Additional Battery Exclusions

Battery coverage does not apply to defects or damage resulting from:

  • Charging with an unsuitable or incompatible charger, or using a charger improperly.

  • Broken battery seals or evidence of tampering.

  • Using the battery to power equipment other than the bicycle for which it was intended.

Geographic Limitations

This warranty applies only to products purchased through authorized channels in the designated country or region of purchase.

If a product is shipped, relocated, or imported into a different country or region, warranty service may be limited or unavailable.